Automotive Service Advisor

Columbia, MO
Full Time
Automotive Service Department
Entry Level

Automotive Customer Service Advisor

We are a well-established AND growing, fast-paced, and forward-thinking auto repair shop in the beautiful Columbia area. We are looking for a Superhero Automotive Service Advisor to join our fun band of merry misfits, someone who "gets" it and who wants to change the auto repair world one car at a time, one customer at a time.

Imagine working in an environment where all of your co-workers felt the same way. Where everyone fixes the problems they see, no one wants to be the weakest link, and they work hard to get better every single day. A place that invests in your growth and development, and wants to see you become the best version of yourself possible.

Duties of the Customer Service Advisor Include

  • Building long-term relationships
  • Sales and facilitating transactions
  • Lead activities to keep customers coming back
  • Supervise cost controls
  • Customer Satisfaction Index evaluating and understanding processes - driving the results.
  • Driving company culture and vision
  • Building healthy relationships with all departments
  • Maintain performance standards
  • Drive Efficient and Profitable Sales
  • Retain Shop Productivity
  • Retain Customer satisfaction

Customer Service Advisor Compensation and Benefits

  • Guaranteed base pay plus bonus pay
  • Heath / Medical / IRA Retirement plan
  • Paid holidays
  • Paid vacation
  • Small-town living, Midwest values, a great place to raise a family

Service Advisor Experience/Requirements

  • Previous Sales Experience- Automotive Sales a Plus
  • Customer Service / Hospitality / Retail experience building long-term relationships
  • Self-starter, friendly, and ready to work
  • Positive attitude & eagerness to learn and grow
  • Strong leader that understands the importance of strong relationships with their customers as well as co-workers
  • Solid computer skills including typing
  • Highly organized
  • Ability to manage stress and multitask very well
  • Excellent communication and interpersonal skills, both with customers and other members of your team
  • Enjoy helping people and ensuring customer satisfaction
  • Valid driver’s license

We are looking for people that are driven to be highly successful. People that take initiative, invest in their future and want to create opportunities for themselves and the people around them. In short, we are looking for people that care about themselves and others!

So if you don't think this is a bunch of marketing BS, and if you're tired of the mediocrity all around you, we want to meet! We are taking applications for all positions and training is available for the right people.

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Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Work Days:

  • Monday to Friday
  • No weekends

People with a criminal record are encouraged to apply

Experience:

  • Automotive Service Advising: 2 years (Required)

Work Location: In person

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