Spanish - Bilingual Service Advisor

Spanish - Bilingual Automotive Customer Service Advisor

¡Se habla español! Buscamos un Asesor de Servicio Automotriz bilingüe (inglés/español) para unirse a nuestro equipo. Si te apasiona ayudar a los demás y quieres formar parte de un ambiente dinámico y amigable, esta es tu oportunidad. ¡Aplica hoy y marca la diferencia!

We are a well-established AND growing, fast-paced, and forward-thinking auto repair shop in the beautiful Columbia area. We are looking for a Superhero Automotive Service Advisor - someone fluent in both English and Spanish to join our fun band of merry misfits, someone who "gets" it and who wants to change the auto repair world one car at a time, one customer at a time - in two languages.

Imagine making someone’s day not just by solving their car problems, but by speaking their language, literally. We value real connection, and you’ll help us bridge communication gaps and ensure every customer feels heard, understood, and supported.

Duties of the Bilingual Customer Service Advisor Include

• Building long-term relationships with a diverse customer base
• Sales and facilitating transactions - both English and Spanish
• Lead activities to keep customers coming back
• Supervise cost controls
• Customer Satisfaction Index evaluating and understanding processes - driving the results.
• Driving company culture and vision
• Building healthy relationships with all departments
• Maintain performance standards
• Drive Efficient and Profitable Sales
• Retain Shop Productivity
• Retain Customer Satisfaction

Customer Service Advisor Compensation and Benefits

• Guaranteed base pay plus bonus pay
• Health / Medical / IRA Retirement plan
• Paid holidays
• Paid vacation
• Small-town living, Midwest values, and a great place to raise a family

Service Advisor Experience/Requirements

• Previous Sales Experience- Automotive Sales a Plus
• Customer Service / Hospitality / Retail experience, building long-term relationships
• Fluent in English and Spanish (written and verbal communication)
• Self-starter, friendly, and ready to work
• Positive attitude & eagerness to learn and grow
• Strong leader who understands the importance of strong relationships with their customers as well as co-workers
• Solid computer skills, including typing
• Highly organized
• Ability to manage stress and multitask very well
• Excellent communication and interpersonal skills, both with customers and other members of your team
• Enjoy helping people and ensuring customer satisfaction
• Valid driver’s license

We are looking for people who are driven to be highly successful. People who take initiative, invest in their future, and want to create opportunities for themselves and the people around them. In short, we are looking for people who care about themselves and others!

So if you don't think this is a bunch of marketing BS, and if you're tired of the mediocrity all around you, we want to meet! We are taking applications for all positions, and training is available for the right people.

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Days:

• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Experience:

• Automotive Service Advising: 2 years (Required)

Work Location: In person