Customer Service Representative

Columbia, MO
Full Time
Entry Level

Automotive Customer Service Representative

We’re a fast-paced, forward-thinking auto repair shop with deep roots in the beautiful Columbia area—and we’re growing. We’re hunting for a Customer Service Superhero to join our crew of driven doers. You’ll be the glue between our Advisors and customers, helping every call feel like a connection, every visit feel like trust, and every solution feel like it came from a true ally.

We’re not your average shop. Around here, we challenge each other, cheer each other on, and show up ready to do it better than yesterday. We invest in our people and believe that when you grow, we all grow.

Duties of the Customer Service Representative Include

  • Build lasting relationships with customers rooted in trust and transparency
  • Support Sales transactions and promote ongoing services
  • Lead outreach & follow-up activities to keep customers coming back
  • Monitor and support Customer Satisfaction Index goals
  • Driving company culture and vision
  • Collaborate across departments to keep operations smooth & friendly
  • Maintain performance standards
  • Drive Efficient and Profitable Sales
  • Contribute to shop productivity and customer loyalty

Customer Service Representative Compensation and Benefits

  • Guaranteed base pay plus bonus pay
  • Health / Medical / IRA Retirement plan
  • Paid holidays
  • Paid vacation
  • Small-town living, Midwest values, and a great place to raise a family

What We're Looking For

  • 2+ years of customer service experience (hospitality or retail experience welcome)
  • Friendly communicator with strong interpersonal skills
  • Basic knowledge of sales or automotive concepts is a plus
  • Confident multitasker who thrives in a fast-paced environment
  • Strong typing and computer skills
  • Willingness to learn, grow, and be part of a team that values improvement
  • A valid driver’s license is required
  • Solid computer skills, including typing
  • Highly organized
  • Ability to manage stress and multitask very well
  • Enjoy helping people and ensuring customer satisfaction

We are seeking individuals who are driven to achieve exceptional success. People who take initiative, invest in their future and want to create opportunities for themselves and the people around them. In short, we are looking for people who care about themselves and others!

So, if you don't think this is just marketing BS, and if you're tired of the mediocrity all around you, we'd love to meet! We are currently accepting applications, and training is available for the right individuals.

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Job Type: Full-time & Part-time Available

Benefits - Full-time:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Work Days:

  • Monday to Friday
  • No weekends

People with a criminal record are encouraged to apply

Experience:

  • Customer Service Representative: 2 years (Required)

Work Location: In person

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